8 Best Live Chat Plugins for WordPress in 2021

Live Chat Plugin WordPress

These days, having a website or an Ecommerce means being able to communicate directly with your customers. To combat this, live chat plugins have been developed to combat the issue.

As a matter of fact, a study by eDigital found that customers are more satisfied with Live Chat than they are with e-mail and telephone.

Visits to a website that don’t result in a purchase are a mystery. Because not everyone wants to send an email, and some are embarrassed to phone, we’ve come up with a solution.

Customer satisfaction increases as well because you can answer quickly to any questions they may have.

Plugin Live Chat

This is why it is important that your website has a Live Chat plugin that will allow you to respond immediately to your customer without losing sales.

In addition to this, the Live Chat plugins save the customer’s email, this will allow you to contact your customer again at a later time by proposing a better offer or product.

LiveChat

Livechat

It is one of the most popular “plugins” by WordPress users, especially for its ease of use and a much faster loading speed than other plugins.

LiveChat is not a WordPress plugin per se. Basically you get a simple Html code that you will need to insert in your site’s footer (you can use this header plugin ).

This plugin is used by market companies such as McDonald’s or Adobe, probably due to its integration with different services such as Google Analytics, Zendesk and Zapier.

You can create predefined replies to save time and you can view the conversation history for a week.

Unique features :

  • You can see what the user is writing
  • Ability to share files
  • The user can review the media
  • Modern design
  • App per IOS, Android, Windows e MacOS.

Price : After the 14-day free trial, you’ll have to pay $ 16 per month.

HubSpot

HubSpot Live Chat

HubSpot is another popular CRM plugin for WordPress with lots of free options. As you can guess from the name, the company behind this Plugin is HubSpot. Leading company in many marketing sectors. This means that this plugin will be updated in the long run.

It was not very intuitive to create an account, due to some bugs. In any case, it will take you less than 5 minutes to do everything. After the procedure you will have to click “HubSpot” -> “Live Chat”, you will have to click on them to create a new design.

In fact, you can customize all the colors, the names of the operators, the conversations and many other things.

After the conversation with a user, you will be able to see the summary but above all you will have at your disposal some fantastic color graphics that explain many things. You can also create bots that will help you provide answers to common customer service questions, so your team can focus on the most important conversations.

Unique features :

  • You can integrate the plugin with over 400 of the most popular marketing services
  • The plugin also comes with email marketing software and software to create popups
  • You can import specific messages based on the website page
  • You can customize these messages based on the type of audience

Price : Free, the Pro Version offers a lot more and costs $ 40.

Tidio

Tidio

This is our favorite plugin, for 2 reasons: simplicity and performance! In fact, once you have installed Tidio, you will have to register on their site to be able to customize every comma.

Their graphical interface is something spectacular. You will have no problem understanding what it is and where it is. You can customize the colors, the replies from the bots and many other things.

For example, Tidio gives up to three chat operators and 500 emails per month for free. Your options are either to pay and continue using the pro version or revert to the free version after a seven-day trial period has expired.

Unique features :

  • You can see what the user writes
  • You can reply from the Android and iOS application
  • It does not affect performance
  • You can see where your visitors come from and who your visitors are.
  • You can create professional automatic messages

Price : free, Pro version instead costs 18 $ per month.

Formilla

Formilla

Formilla is one of those WordPress chat plugins that is incredibly user-friendly. So that your visitors don’t have to compromise functionality while surfing your website on their mobile devices, it features excellent mobile support.

That’s when the Bot’s artificial intelligence kicked in and I couldn’t stop talking. In a matter of hours, he had mastered both our language and the language of our clients’ customers. As a result, he was always available to answer even the most basic of inquiries. The assistant stepped in when the situation became more serious.

You can show personalized messages to users who have entered the site. You can use keyboard shortcuts to access saved answers and quickly answer frequently asked questions.

There is also a feature that allows you to register a user’s code and understand what a user is doing. In short, if a user were to buy a product twice, the plugin would tell you. If that user contacts you, you already know how to help them.

The real-time tracking features mean you can see how many visitors are on your website, which pages they recently accessed, where they come from, and whether they are a new or returning user.

Unique features :

  • Ability to customize the widget design
  • You can manage agents
  • You can set the chat to open after a few seconds
  • Sound alerts can be set
  • Multilingual support
  • Custom banners, colors and theme option

Price : free, Pro version instead costs $ 11.99.

SendinBlue

Sendinblue

SendinBlue is not a WordPress plugin per se. Basically you get a simple Html code that you will need to insert in your site’s Pie (footer) (you can use this plugin header ).

In a nutshell it is very similar to LiveChat, but one thing I like about this plugin is the fact that it is a CRM software like HubSpot, in a nutshell besides those functions, you will have many others concerning email marketing and SMS.

If you are looking for just a Live Chat plugin then it doesn’t suit you from a price point of view, but if you also need email marketing and lots of other features then this is a real bargain.

Unique features :

  • Newsletter e email marketing
  • Email marketing automation
  • Set up and manage Facebook ads
  • Create perfect landing pages
  • Test A/B

Price : free, but it is severely limited compared to the other plugins, otherwise you will have to pay 19 $.

Intercom

Intercom

Intercom is a platform that is used by the largest companies in the world. It will surely be for its functions.

But all of this has an impact on the price… In fact it costs 39 $ a month, I don’t think it’s the best to start with, but if you have a WooCommerce site and you need to talk to a lot of customers. It might then be a good choice.

It’s easy to use and integrates with CRM and email marketing services, Zapier, Google Analytics, and more.

It is a plugin equipped with a ChatBot with artificial intelligence, which could replace you in times of need. As mentioned above, if you have a WooCommerce site then you will have a lot of questions to deal with and this bot could make all the work easier.

Unique features :

  • Fantastic user experience
  • App Mobile
  • A / B test messages
  • 200+ integrations

It’s easy to use, integrates with Google Analytics, CRM software, Slack, email marketing services, and more.

Price : $ 39, that’s not cheap at all. But artificial intelligence could save you a lot of time, after all, time is money. Otherwise go to Tidio or Formilla which have many similar functions.

Tawk.To

Tawk.To

Tawk.to is the first free live chat plugin among all. That’s right, all features are free! No hidden prices.

You can customize the plugin in various ways, but you will not be able to remove the Powered by Tawk.to wording.

It is also the most used plugin on WordPress, certainly due to the fact that it is free and frequently updated.

It also supports translation plugins that make sure you don’t have any problems even when in contact with your international clients.

Unique features:

  • hide the widget on certain pages
  • Unlimited agents
  • Default responses
  • Unlimited chat history storage
  • You can see what a user types
  • It supports 27 different languages
  • Windows, macOS, Android, iOS apps
  • Automatic triggers

JivoChat

JivoChat

WP Live Chat Support is another free WordPress live chat plugin ideal for small businesses. 

In addition, there are also unlimited simultaneous live chat options. Offline messages can be archived and you can also access the history with just a few clicks. 

Another important point is that you can add gif files, animations and surveys. Making it even more efficient, you can also enable notifications for new messages, manage your device’s support options, and even collect the emails and names of any new users.

Features:

  • Compatible with translation plugins for a multilingual experience
  • Anonymity option for your users
  • Fully customizable and easy to use
  • Option to enable the chat box only for registered users

Conclusion of the Live Chat Plugins

We have seen so many live chat plugins, each one of them is suitable for different sites.

Are you looking for free plugins? Well Tawk.to and JivoChat are great for this purpose.

Are you looking for a paid plugin because you want to have more customization and look more professional? Tidio, Formilla and LiveChat are perfect. They don’t cost much and above all they allow you to customize everything.

Do you need an email marketing and Live chat plugin? Indeed, are you looking for CRM software? Intercom, HubSpot and SendinBlue are better.

However, our favorite plugins are two: Formilla and Tidio. Why do we love them? Because they have an acceptable price, design that can be modified from every point of view. They are simple to set up, have good applications. But above all they are fast, you can give GTmetrix a try.

All of these plugins come with good online support, so you don’t need to worry.

We hope this article can increase your leads and sales! If you have any suggestions or doubts, contact us in the comments.